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Privacy Policy

A legal disclaimer

Effective Date: 27th June 2025

Mirror Letters ("we", "our", or "us") is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your data when you use our service.

 
1. What We Collect

 

When you use Mirror Letters, we may collect:

  • Your Letter: The content you submit for reflection and response.

  • Email Address: If you choose to receive your reply via email.

  • Payment Information: If applicable, processed securely via a third-party provider (e.g., Stripe or PayPal). We do not store your payment details.

  • Optional Data: You may choose to provide additional context or personal details. These are entirely voluntary.

We do not require you to provide your real name or any identifying information to use our service.

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2. How We Use Your Data
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We use your data to:

  • Generate a reflective, compassionate reply to your letter.

  • Send your response via the communication method you select.

  • Improve the quality, tone, and helpfulness of our responses through anonymized training (if you give consent).

  • Respond to technical or customer support requests.

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3. Data Confidentiality and Storage
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  • Your letter and reply are stored securely and treated with the highest degree of confidentiality.

  • We do not share, sell, or publish your letters or responses.

  • If you consent, anonymized versions of your letters may be used to improve our service.

  • Data is stored on secure servers with access restricted to authorized personnel only.

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4. AI and Third-Party Services
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Mirror Letters uses artificial intelligence (AI) to generate responses. This involves processing your letter through a trusted third-party AI provider (e.g., OpenAI). These providers do not retain your data after processing.

We only work with vendors who adhere to strict privacy and data security standards.

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5. Your Rights
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You have the right to:

  • Request access to your personal data.

  • Ask us to delete your letter and any associated information.

  • Withdraw consent for data processing at any time.

  • Contact us with any concerns about your privacy.

To exercise any of these rights, please contact us at [insert contact email].

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6. Data Retention
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We retain your data only as long as necessary to provide the service, fulfill legal obligations, or with your consent for future reflection or improvement. You may request deletion at any time.

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7. Cookies and Analytics
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Our website may use minimal cookies for functionality and performance tracking (e.g., page visits). We do not use cookies to track or target users for advertising.

 
8. Children’s Privacy
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Mirror Letters is not intended for users under the age of 16. We do not knowingly collect information from children.

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9. Changes to This Policy
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We may update this policy from time to time. When we do, we will update the "Effective Date" and notify you of significant changes via the website or email.

 
10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to:

📧 hello@mirrorletters.com

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