Refund Policy

Effective Date: 27th June 2025

At Mirror Letters, we aim to offer a thoughtful, high-quality experience. Each letter response is crafted uniquely for you using AI, and due to the personal and digital nature of our service, all sales are considered final.

 

1. Non-Refundable Services

Because each response is made to order, we cannot offer refunds once your letter has been submitted and processing has begun.

This includes situations where:

• You change your mind after purchase

• You are unsatisfied with the tone, style, or outcome of the reply

• You made an error in your submission

 

2. Exceptions

We may offer a full or partial refund at our discretion in rare cases such as:

• Duplicate payments

• Technical failure that prevents delivery

• Accidental submission with no meaningful content (e.g. blank letter)

If you believe you're eligible for a refund, please contact us within 7 days of your purchase at [your email], including your order details and reason for your request.

 

3. Amendments or Rewrites

While we do not guarantee rewrites, we may offer a one-time revision at our discretion, especially in the event of:

• A technical error in processing your letter

• A reply that appears broken, incomplete, or clearly misaligned with your submission

 

4. How to Contact Us

To request a refund or discuss your experience, please email us at:

📧 hello@mirrorletters.com
Subject: Refund Request – Mirror Letters
Include: Your name (or pseudonym), order date, and reason for your request.

 

5. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on our website with the revised effective date.