Terms & Conditions
Effective Date: 27th June 2025
Welcome to Mirror Letters. By using our service, you agree to the following terms and conditions. Please read them carefully.
1. About Mirror Letters
Mirror Letters offers a reflective writing service. You submit a personal letter, and in return, you receive a thoughtful, AI-generated reply intended for self-reflection, support, and insight.
This is not a therapeutic, medical, or crisis support service.
2. Eligibility
You must be at least 16 years old to use this service. By using Mirror Letters, you confirm that you meet this requirement.
3. How It Works
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You submit a written letter via our website or platform.
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We generate and deliver a reflective response using AI.
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You receive your reply by email or via a download link, depending on the format provided.
We aim to respond within [insert estimated time], but delivery times may vary.
4. User Responsibilities
By using Mirror Letters, you agree:
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To provide original content that you have the right to share.
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Not to submit content that is unlawful, harmful, or abusive (including hate speech, threats, or spam).
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Not to rely on the response for medical, psychological, legal, or financial advice.
5. Content Ownership and Use
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You retain ownership of your submitted letter.
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The response generated by Mirror Letters is yours to keep and use as you wish.
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With your consent, anonymized versions of letters and replies may be used to improve the service or for training purposes.
We will never publicly share your content without your explicit permission.
6. Confidentiality
We treat all submissions as private and confidential. Please see our Privacy Policy for full details on how we handle your data.
7. Payment and Refunds
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Fees for the service are clearly displayed before purchase.
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Payments are processed via a secure third-party provider (e.g., Stripe, PayPal).
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Due to the personalized and digital nature of the service, all sales are final and non-refundable, unless required by law.
8. Disclaimers
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Mirror Letters is not a substitute for therapy, counseling, or professional advice.
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We make no guarantees about emotional outcomes or interpretations.
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Responses are generated by AI, with best efforts to ensure warmth, empathy, and care — but we cannot be responsible for how the content is interpreted.
If you are experiencing a crisis, please contact a qualified mental health professional or emergency service.
9. Limitation of Liability
To the fullest extent permitted by law, Mirror Letters shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service.
10. Termination
We reserve the right to suspend or terminate your access to the service if you violate these terms or use the service inappropriately.
11. Changes to Terms
We may update these Terms and Conditions from time to time. Continued use of the service after changes means you accept the new terms.
12. Governing Law
These terms are governed by the laws of the United Kingdom. Any disputes will be handled in accordance with those laws.
13. Contact
If you have questions about these Terms, contact us at: